NHTSA Complaint #11550945 — 2018 HONDA CIVIC

Unknown. I arrived to the grocery store and went inside to shop. About 45 minutes later I approached my vehicle and attempted to remote start it. As I approached my vehicle I saw it was on (assuming it was from my remote start). My car wouldn’t unlock. The trunk also wouldn’t unlock. My key fob was not dead as I went back into the grocery store and bought a new battery and replaced it. After that still did not work, I attempted to open my car door with the manual key included in my key fob. The manual key also wouldn’t work. At this point I realized my car was not on due to remote start. My car was actually running the entire time. I was stranded for 5 hours while I had to wait for my fiancé to leave work and travel to the part of town I was on. He was also unsuccessful with using the key. We had to resort to unlocking the door with a wire hanger by sticking it through the door. After we successfully unlocked the door, the car alarm went off and the key was working like nothing ever happened. I also want to mention we went home yo get my spare and the spare wasn’t working. How were all doors locked while the car was completely running. It burned a quarter tank of gas. I just wanted to make this report to note what happened.