NHTSA Complaint #11550598 — 2016 JAGUAR XJ

Passenger front door will not open from outside the car or from inside. Dealership had to replace 2-cables, actuator & cable, and latch. The Jaguar forum has several complaints about this problem. It can be a computer issue in some cases but usually a cable or cables that fail. Essentially the door will not open leaving the passenger to either evacuate through the window or over the large center counsel. The car was not in an accident, the door was not slammed weather was warm and sunny when the door malfunctioned. I see this as a real safety issue! What if i took my elderly mother to the emergency room because she was having chest pains. When I get her to the ER we cant open the door to get her out and she dies while they try to pull her 200lb body though the window? Obviously this would be an extreme circumstance but, this could be a dooms day scenario for an unfortunate Jaguar or Land Rover owner.