NHTSA Complaint #11550475 — 2020 FORD F-450

The contact owns a 2020 Ford F-450. The contact stated that while driving at 65 MPH, the transmission experienced rough shifting. The vehicle then inadvertently decelerated and failed to exceed 50 MPH. The contact pulled over to the side of the road and restarted the vehicle. The contact then drove to the residence. The vehicle was later towed to the dealer, where it was diagnosed that there were metal shavings in the transmission and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in Customer Satisfaction Program: 21B03 (Number One Planetary and Ring Gear Assembly). The failure mileage was approximately 97,000. The VIN was unavailable.