NHTSA Complaint #11550191 — 2017 FORD ESCAPE

Both low beam headlights went out at the same time. Took it to the dealership and they were able to replace the bulb on the driver's side, but are telling me that the entire headlight assembly needs to be replaced on the passenger side for the light to function. I asked why, (headlight assembly replacement is more that $1600), and they said that the wiring may have burnt out in the assembly. Attached both the estimate for repair for the new assembly for passenger side and the actual repair I had done to change the bulb on the driver's side. I called Ford as I'm seeing similar issues on various Ford Escape forums online and they informed me that there were no recalls for this issue and that nothing could be done other than paying for the repair.