NHTSA Complaint #11550171 — 2018 HONDA CIVIC
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11550171 |
| Vehicle | 2018 HONDA CIVIC |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | GA |
Consumer Description
Car has power steering issue most noticeable at highway speeds, matching the description of the EPS defect on 2018 Civics (NHTSA ID: 18V663000 ) but my VIN was not included in the recall, despite showing the exact same problem. The steering sticks and has resistance to small adjustments, especially trying to go straight in a lane, & snapping side to side or pulling in opposite direction instead of smoothly turning, intensity varies. There is an audible "clicking" or resistance sound when turning. It's getting increasingly worse overtime, and is a safety issue. Matches testimonials of many other owners of 2018 Civics online. Ive had 3 independent engineers diagnose this issue as a power steering rack problem matching the recall - I have documentation from 2 attached below, the 3rd was an in-person recommendation, document was not provided. Honda is the only diagnostic not acknowledging the EPS problem. Please help me get this replaced so I can drive safely. The contact stated after Honda giving the runaround, they did confirm that the power steering rack is faulty and needs to be replaced . However, since the VIN was not included in the recall for the 2018 Honda Civics, they will not offer me any assistance with the $4200 repair.
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