NHTSA Complaint #11550147 — 2016 FORD EXPEDITION

In June 2023 there was a strong burning smell in our 2016 Expedition's cabin. We took the vehicle to a mechanic and they found that a small fire had started around the blower motor that burned up the wires in/around the blower motor. The mechanic replaced the control board and harness. They replaced parts AAABL3Z-19E624-B and AAAFLlZ-188518-G. Then in August 2023 I received a recall notice from Ford for the blower motor. This was the first correspondence I had received from Ford that the blower motor had been recalled. I contacted a Ford dealer, Apple Ford Lincoln in Apple Valley, MN, on August 9th and requested reimbursement for the above parts along with a replacement of the blower motor under the recall. I have been calling and emailing the dealer weekly since August 9th and continue to be told the blower motor under the recall has been on backorder for months with no ETA on the part. On the morning of 10/16/2023, I smelled a burning smell in the cabin of the vehicle similar to the smell from June 2023 and the smell was still present after the vehicle sitting for 3 hours after driving. I would appreciate support with this issue.