NHTSA Complaint #11549940 — 2014 SUBARU IMPREZA

To whom this may concern, My name is [XXX] . I purchased my 2014 Subaru on December 13th, 2013. My car has 57,000 miles on it. It has loss of acceleration when entering a freeway. I push on the gas pedal harder and harder to try to get my car to obtain 60 mph. The car does not respond until minutes go by. The CVT transmission was replaced in June 2022. The car has not performed any better after the transmission replacement. I am the original owner of my car. Initially, my car performed very well, quick response to acceleration for the first 35-40 thousand miles. Then, it began to have lack of acceleration. The transmission was replaced by Subaru of America in June 2022 at around 48,000 miles. I brought my car to Elk Grove Subaru approximately 4 times since the transmission was replaced, each time I paid for their hourly diagnostic fee; between $165.00 to $195.00. Each time the service advisor said they found nothing wrong with my car. I took my car to two independent mechanics (One of them is a transmission repair shop) they each stated in writing that my transmission is slipping and has loss of power. I feel unsafe driving my car on the street as if shakes, shudders and jerks. I do not want to be a statistic in an accident on the freeway due to the lack of power trying to obtain speed while entering freeway and trying to keep my vehicle speed at a speed of barely 60 mph. My vehicle is still within the extended CVT warranty. I feel that the Subaru dealership is purposely avoiding acknowledgement of the failing transmission. Subaru is a big corporation. Many Subaru owners believe there needs to be an actual recall on their Subaru CVT transmissions. I do not feel safe driving my car. With 57,000 miles on a vehicle that's a potential safety hazard, Subaru needs to take more responsibility for their vehicles as people's lives are much more precious than their profit margins. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)