NHTSA Complaint #11549728 — 2014 FORD FOCUS POWER TRAIN

Complaint Details

ODI Number	11549728
Vehicle	2014 FORD FOCUS
Component	POWER TRAIN
Date of Incident	August 2, 2023
Date Filed	October 13, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Car jerking and started to not move forward when step on gas pedal then had to pull over and stop car. Was on local road. Brought car to dealer and they found it was due to TCM mail notice saying this car year / model needs replacement, but they have ordered parts 6 months ago and none has been received nor do they know when they will receive. This would be covered by Ford. Dealer also said Clutch needs to be fixed, around $5,000, which dealer will not pay, we will need to pay. Dealer did not provide paperwork. My car is only 9 years old, 30,000 miles, and Dealer warned us not to drive car till the 2 problems are fixed because they are unsure when car is going to suddenly be volatile and cause major unknown problems

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