NHTSA Complaint #11549300 — 2022 HYUNDAI PALISADE

Hyundai has failed to remedy recall 235 within a reasonable amount of time, and is misreporting the stats of completed repairs related to this recall. They state that owner notification letters and dealer instructions were mailed May 2023 and that "dealers will install a new fuse and wire extension kit, as necessary, free of charge." Yet, the dealerships I've contacted do not have the replacement parts and have not been able to repair my vehicle despite many inquiries. I have inquired with Hyundai USA about this permanent recall remedy and they have been unable to assist. They refer me back to the dealership, and the dealership refers me back to Hyundai USA with no remedy in site. The quarterly report stats are misleading, as my car and others have had this recall marked as "completed" when in fact only the inspection and interim fix to remove the 40A fuse was completed, not the permanent fix they claimed to have ready in May 2023. All the interim fix did was disable the power supplied to the tow hitch, so brakes and turn signals will not function on trailers, which is a road hazard. This is not a repair, it renders your tow hitch inoperable in a safe manner. While Hyundai USA reported to NHTSA back in May 2023 that they had a permanent fix including a replacement 15A fuse and new wire harness parts available, it is just not accurate. It is over a year since they publicly announced the tow hitch harness recall 235 and more than 5 months since they announced the permanent repair, yet any dealership I contacted was unable to perform the repair and said they were not supplied with the recall replacement parts. No alternative recall remedies have been given either. This recall needs to be remedied in actuality, not just on a piece of paper. So many owners like myself have exhausted means of contacting Hyundai, yet are still left with an unrepaired recall. It is unsafe and deplorable that they are publicly releasing inaccurate recall data in their favor.