NHTSA Complaint #11549264 — 2019 SUBARU OUTBACK

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11549264
Vehicle	2019 SUBARU OUTBACK
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	October 10, 2023
Date Filed	October 10, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

This is known issue with the electrical system that is associated with the touch screen controls. Without any driver input, the EyeSight driver assist system was shutoff. That system controls adaptive cruise control, collision avoidance, and lane departure features. Rebooting the Starlink touch screen restored those functions. The safety issue is that no audible warning gave indication that the safety features were disabled. Two icons appeared on the dash. There appears to be a class action suit that applies to the Starlink system for my model year. It is important to understand that this more than merely a problem with the entertainment features.

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