NHTSA Complaint #11549254 — 2021 FORD ESCAPE STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	11549254
Vehicle	2021 FORD ESCAPE
Component	STRUCTURE:BODY:DOOR
Date of Incident	July 23, 2023
Date Filed	October 10, 2023
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

The contact owns a 2021 Ford Escape. The contact stated that while parked, the driver's side door hinge had fractured which caused the contact to not be able to open the door or roll the window open. No warning light was illuminated. The vehicle was taken to a Ford dealer to be diagnosed. The contact was informed that the door needed to be replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 50,000.

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