NHTSA Complaint #11549159 — 2015 TOYOTA RAV4

This is regarding potential safety issue related to the brake system. Last week (10/1/23) I changed the rear brake pads for the first time since I got the car from the dealer. The pads are original ones installed at the Toyota plant/line. Shocked was that there was no sign of grease on right/passenger side caliper guide pins, and pins were rusted and seized on the caliper as a result. This explains why the pad thickness is still 4-5 mm. Braking was done mostly by the front bakes. If the front brakes failed, it's like driving the car without brakes. I and my family narrowly escaped collision because it needs extra distance to make complete stop compared to other normal cars. I checked the front brake pads also just for safety reasons. The pins glide freely in the caliper, but not like normal guide pin behavior. This is the manufacturer's fault and could put me and my family in danger of collision.