NHTSA Complaint #11548685 — 2018 KIA NIRO

The contact owns a 2018 Kia Niro. The contact stated that the vehicle failed to restart. The hybrid system warning was illuminated. The vehicle was towed to the dealer, where the vehicle was diagnosed, but the cause of the failure could not be determined. The vehicle was then towed to a second dealer, Elgin Kia (909 E Chicago St, Elgin, IL 60120), where the cause of the failure could not be determined. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.