NHTSA Complaint #11548291 — 2019 CHEVROLET MALIBU

The contact owns a 2019 Chevrolet Malibu. The contact stated that while at a complete stop, and releasing the accelerator pedal the auto Start/Stop system engaged with delay, and the vehicle shuddered while resuming normal driving. The instrument cluster and the infotainment system were inoperable and turned off temporarily while driving. The contact stated that the failure recurred several times while attempting to drive from a complete stop. Messages indicating low fuel and key fob malfunction were displayed. The vehicle was taken to the dealer, where the battery was replaced. The contact stated that the Start/Stop system operated as needed after the battery replacement. Additionally, the contact stated while driving an undisclosed speed in a parking lot, the auto Start/Stop system engaged inadvertently, and the vehicle shut off. The message "Shift to Neutral. Restart Vehicle" was displayed. The contact followed the instruction and restarted the vehicle. The contact stated that while driving 5-8 MPH, and making a turn from a middle lane, the failure recurred while there was oncoming traffic. The contact shifted into neutral (N) and restarted the vehicle. The contact stated that the message "Power Steering Reduced. Drive Carefully" was displayed when the failure occurred. The vehicle was taken to the dealer, where the battery was replaced 4-5 times; however, the cause of the failure could not be determined. The contact stated that each battery had lasted 9-10 months. The manufacturer was notified of the failure, and a case was opened. The manufacturer advised the contact to take the vehicle to the dealer to be diagnosed and informed the contact that they would consider buying back the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was unknown.