NHTSA Complaint #11547589 — 2012 TOYOTA CAMRY

The 2012 Camry has a known problem with its Torque Converter. At low throttle (less than 1500 RPM), the torque converter exhibits a shudder while changing gears, most often going from 4th to 5th gear. Toyota initially released a service advisory in 2017 and attempted to fix the problem with a software update. A few years later, Toyota released an extended warranty covering the defect for 8 years of first use or 150,000 miles; whichever came first. Toyota claims that this defect may eventually result in transmission failure. My car exhibited this problem in 2016. A local Toyota dealership confirmed the problem and performed the software update. This temporarily resolved the torque converter shudder. In early 2022, the shudder returned. By this time, the extended warranty period had expired and Toyota refused to repair the defect since more than 8 years had passed since first use. The issue persists, and this defect should be placed under a recall instead of a time-limited warranty.