NHTSA Complaint #11547324 — 2016 HYUNDAI GENESIS

The contact owns a 2016 Hyundai Genesis. The contact stated that the vehicle was parked; however, after entering the vehicle, the contact smelled an abnormal smoke odor. The contact opened the hood and became aware that there were sparks coming from the battery terminals and the starter. The vehicle was towed to the dealer. The vehicle was diagnosed with internal starter failure. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 111,000.