NHTSA Complaint #11547216 — 2015 HYUNDAI SANTA FE

2015 Hyundai Santa Fe Sport all recall repairs made. Catastrophic engine failure in March 2020. Hyundai took vehicle in to replace engine, called me a liar when I gave them towing receipt. Never got an apology, took 3 years to get the $35 towing fee back. Hyundai had another recall- don't park in garage- fire could occur and they changed out fuse. During this time my dash instrument panel still worked but after recall, I could not change from Jan 1, 2000 to current date. Hyundai told me to take it up with them during the next recall. I did and they took 4 days to tell me that it was a bad sim card in the large display and it would cost me $600. Hyundai has ignored 4-5 letters to their corporate HQ in California and have provided much disservice and do not care about customers, service nor support. They adjusted the transmission so that it jumps or shudders under load going up a hill. There is no sense wasting time dealing with local, mid Atlantic or National Hyundai representatives as they do not care about quality, service so I have instructed loved ones to buy Honda or Subaru instead of Hyundai or Kia. I want to write to South Korea HQ of Hyundai but that does not seem to work. Hyundai HQ- 10550 Talbert Avenue, Fountain Valley, CA 92728 0850, USA is worthless. Their head of customer service told me that she is the highest ranking person with whom I will deal with as she accused me of lying to her about my $35 cash tow, plus my insurance payment and a $10 tip. I could not get an apology nor anyone from Hyundai Corp to deal with this customer dis-service representative. I guess I am lucky that the car is still working with transmission shuddering but a new engine almost 60k miles ago. I will trade in shortly and supplement my kids payments to buy anything but Hyundai or Kia products in the future. Heck when I bought it the dealerships first oil change took 3 hours as they lost the car and never provide the free car wash. Total rip off and they don't care