NHTSA Complaint #11546398 — 2023 TESLA MODEL Y

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11546398
Vehicle	2023 TESLA MODEL Y
Component	STEERING
Date of Incident	September 21, 2023
Date Filed	September 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I lost all power in my steering and was completely unable to steer. I contacted Tesla who advised me to conduct a soft reboot and the issue was resolved only to return about an hour later. I contacted Tesla again for roadside assistance. I was advised to complete a soft reboot and drive the vehicle to the nearest service station. I refused to drive the vehicle, as I did not feel safe to do so. Tesla sent a tow truck to pickup the vehicle and drop off at a Tesla service station. After 3 days, I was informed there was a malfunction in the vehicles steering rack and the entire part will be replaced. I conducted research and found a lot of owners are experiencing the same issue with 2023 Tesla Y, some even having crashes as a result. This is very unsafe and needs to be addressed.

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