NHTSA Complaint #11546347 — 2019 FORD FUSION

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle started to shake and vibrate abnormally. The contact stated there was an abnormal sound like an object striking the bottom of the vehicle. The contact stated that the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the vehicle revived but failed to respond as needed. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the flex plate had cracked and needed to be replaced. The contact researched online and related the failure to manufacturer's Customer Satisfaction Program: 22N12 Flex Plate Cracks (Power Train). The contact was advised by the dealer that the vehicle was not included in the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.