NHTSA Complaint #11546294 — 2012 NISSAN JUKE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11546294
Vehicle 2012 NISSAN JUKE
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

Sept 2022 i bought my 2012 Nissan Juke from Jeff Wyler’s Nissan King AutoMall. April 23 the left, lower ball joint/axle (drivers side) broke. Needed fixed. Almost $2,000. I specifically asked them to check right sided ball joint/axle. Oh it’s fine. We checked it out and it’s all good. Less than 3 months later-the right sided axle and ball joint broke. It only took over 6 weeks and 3 different places (discount tires, tire discounters and Jeff Wyler’s dealership) to figure out what was wrong with my vehicle at this time. This time it cost me more (but since jeff wylers mechanics fix things and then jack up the price by $800) it actually cost me $1550 to fix it this time.I could have died. On both occasions and now it feels like the backend of my juke is shaking apart. I’m scared to death to drive my vehicle and I’ve told Jeff Wyler I think they sold me an unsafe vehicle and I am now terrified to drive it. But it’s the only car we have in our family and I can’t afford to buy another one. You have no idea as to how terrified I am to drive my car now; especially with that rear end shaking. omg! I’ve never owned a Nissan before and this is my last I have also asked Jeff Wyler’s dealership-wouldn’t this have been caught on their inspection of selling a used car? Wouldn’t the mechanic in April seen signs/symptoms of stress on the right sided ball joint when they looked at it when they fixed the left side? How do things like this get missed? & put MY LIFE IN DANGER as well as every other person on the roads while I drove with broken axles and ball joints? How can they sell vehicles that are not safe? omg! You cannot comprehend the terrified feeling along with anxiety/nausea and just pure terror of driving a vehicle that shakes still and where I’ve had to fix 2 separate massive breakages in the driveway mechanics or frame (idk. The 2nd time it happened; I thought its a bad tire). I am now more religious and spiritual because of this. I now pray several times daily

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