NHTSA Complaint #11546160 — 2012 MERCEDES-BENZ C300

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11546160
Vehicle 2012 MERCEDES-BENZ C300
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

Rear driver side wheel was making a clicking noise leading us to believe there was an issue with the strut and/or shock. Due to the nature and severity of the noise, we took the vehicle to our mechanic ASAP. Upon inspection, mechanic identified that the sub-frame had completely rusted through which could lead to other catastrophic issues making vehicle no longer safe to drive unless repaired. Due to the age of the vehicle being 11 years old, the cost to repair was almost the value of the vehicle basically making this a complete loss. I understand that Mercedes Benz has extended the warranty to 20 years for this issue for other models identifying that it is a design/parts defect but not the C300 although I have found that this is also an issue for this model.

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