NHTSA Complaint #11546009 — 2016 FORD EDGE

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was idling at a stop, the contact heard a rattling sound coming from under the hood. Additionally, the contact stated that while shifting gear, there was a delay while shifting into the intended gear. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the flex plate had cracked, and the torque converter failed and needed to be replaced. Initially, the contact stated that the vehicle was previously taken to the dealer after receiving notification of Customer Satisfaction Program: 22N12. The contact was informed by the dealer that he was responsible for the repair cost. The contact stated that he was then informed by the dealer that previously there was no replacement or repair that was needed at the time. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that due to the mileage; the cost would be out of pocket. The manufacturer confirmed that the mileage was 1,000 miles over the warranty. The failure mileage was approximately 121,000.