NHTSA Complaint #11545979 — 2011 BMW X5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11545979
Vehicle	2011 BMW X5
Component	ENGINE
Date of Incident	February 19, 2023
Date Filed	September 22, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

Passport BMW told us that there was a recall on the engine of our X5 and asked if we had to add oil periodically; our answer was yes. We were told that the engine failed the oil consumption test performed by Passport BMW and the engine needed to be replaced. Passport then said that we had to pay for the replacement of the engine, $2,500. The engine has been replaced, however the engine still leaks oil and now also leaks antifreeze additionally, engine malfunction is displayed permanently on the dashboard.

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