NHTSA Complaint #11545958 — 2017 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11545958
Vehicle	2017 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	August 28, 2023
Date Filed	September 22, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

My 2017 outback having problem removing the key from the ignition when turned off and in PARK. They changed the key cylinder and this didn't resolve the issue. When I went to pick up the car after the cylinder change the technician tried to show me that the problem was resolved and the KEY WAS STUCK. $648 spent with no resolution. There is a known warranty problem with the park switch BUT they cannot replace the switch unless the technician is able to have the diagnostics connected to the car while the problem occurs. With an intermittent problem, this is very unlikely. Dealer wants me to take car home but I want the problem resolved, cannot just leave the car in ACC when unable to remove key. They will periodically check the car with car jockeys and let me know when they find problem. I have their loaner vehicle.

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