NHTSA Complaint #11545283 — 2016 VOLVO XC90

It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)