NHTSA Complaint #11545229 — 2013 KIA OPTIMA

NO ACCIDENTS!!! To the National Highway Traffic Safety Administration (NHTSA), Subject: Concerns regarding Kia America's handling of vehicle recalls I am writing to express deep concerns regarding the service and responsiveness of Kia America, particularly in relation to several recalls on my vehicle. There are currently eight outstanding recalls on my vehicle. To address these issues, I brought my car to Kia Jim Ellis in Kennesaw, GA. Following the inspection, I was presented with an estimate of approximately $3,000 for engine repairs. Surprisingly, upon the car's return, I found it had less than a quart of oil. While the dealership did later acknowledge this oversight, such a lapse is deeply concerning. Additionally, the written report from the dealership noted that one of the required parts for the recall repair was missing and had been ordered. However, this was not verbally communicated to me, and the car was handed back as if all repairs had been completed without any cautionary note or indication of when the missing part would be installed. A particular recall that has caused me significant concern pertains to the engine. I've understood that the defect can lead to the engine locking up, which could pose a serious hazard on the roads. Despite expressing my apprehension, the service technician simply advised me to return the vehicle if any noticeable issues arise, including if the engine locks up. For clarity and emphasis on the importance of the recalls, I provided the technician with a detailed letter. Furthermore, I've encountered hurdles when attempting to communicate with Kia America's support at 800-333-4542. After documenting my concerns, a representative transferred my call to a supervisor for resolution. Regrettably, the supervisor expected me to reiterate the previously documented issues and disconnected the call when I referenced the ticket. Dear Kia, recalls have been created to avoid accidents