NHTSA Complaint #11545197 — 2023 SUBARU OUTBACK

When driving east into direct sunshine, the entire windshield sparkles with thousands of diamonds, making it hazardous to drive. Just bought the car June 8, 2023, as a Certified Pre-Owned (it had been a dealer loaner). Had to dealer last week, they claim not a defective windshield and I must have gotten behind a truck with sand or gravel. Well, I have not and there is no damage to the hood or any other part of the vehicle. I am sure it is a defective windshield and they want $1008 to replace and the insurance is not wanting to pay for it. I called Subaru Customer Service and filed a report and have a case number with them. Disgusting to say the least and afraid to drive during the morning hours or late afternoon heading west into the sunset. What should I do? I believe Subaru needs to replace at their cost, not mine. I see other complaints on the Internet about sparkles in the windshield, then it just cracks all over and breaks. That is not something to look forward to. I am 78 and I bought this as my last car. May have to bury me in it. My husband was just diagnosed in July with inoperable cancer and I have to take him to chemotherapy several times a week for several months. Some of those appointments I have to be at the doctor by 8:30 a.m. and don't get out until after 5 p.m. So you can see my dilemma with the windshield driving in the morning sunshine and afternoon sunshine. Please have someone contact me, soon. If there is someplace in Maryland I can take to have the windshield professionally examined, and have them report their findings back to you, let me know. I am close to the Pennsylvania border as well and only 45 minutes from West Virginia if there is no place in Maryland. I thank you for your consideration and time. Regards. The contact wants to thank you for your support and good work getting her windshield fixed.