NHTSA Complaint #11545130 — 2021 FORD MUSTANG MACH E

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11545130
Vehicle 2021 FORD MUSTANG MACH E
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

While driving on the NJ turnpike I notice a grinding noise. I was using 1 pedal drive at the time. Once I disabled the 1 pedal drive. I received multiple dash board alerts and App alerts that the Mach E was experiencing a Powertrain Malfunction/ Reduced power. Hill start Assist Warning/Pre-Collision assist Not available. This happened on 8/24/2023. I drove to the dealership and left the vehicle with them to look into the alerts and grinding noise. I called the dealer the next week and was told that the front motor had failed and a replacement was ordered. I reached out today 9.18.23 and learned it was an oil leak that caused the motor to fail and that a new motor was being ordered, the original part number was replaced with the new part. I was told that it will take another month. I do not know if the part was examined by the manufacture. I my odometer was at 45,000. I was concerned while driving to the dealer that I would lose all power.

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