NHTSA Complaint #11545075 — 2021 NISSAN VERSA

SERVICE BRAKES issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11545075
Vehicle 2021 NISSAN VERSA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

2021 Nissan Versa S on Aug 26th 2023 driving back from NY heading toward Ma. when a Malfunction sign came up on the dashboard of the car. we pulled over trying to figure out what was happening and took a picture of the warning sign also the Break Assist showing something just happened. turned the car off and the driver turned the car back on. Continue driving. 20 miles down the road the Car brakes locked up the car skid a bit jerking driver and passenger forward. The driver stopped the car. A warning sign was on the dashboard showing a yellow square in front of a car and above two cars colliding. Monday I called the Nissan dealership and explained it and how that is very dangerous and a safety issue. lady said yes it is and we need to get you right in and said she was going to connect me with the Service Manger. after learning what happened he said yes that could be an issue and we need you to bring it in. Then said you did purchase the vehicle here said no in Vt then changed his tune now said we cant get you in right away don't have any opening. made an appointment for Sept 7th 11:00 am. I called Nissan Corporation and reported the issue and the way I was treated and how this vehicle is a safety risk to us and the public. was connected to Nissan Consumer Affair. Explained it to the lady she was going up the chain and get this taken care of. We emailed. I have the emails. called another Nissan dealer where we purchased it. Took me in the next morning. Ran a test then explained the test showing there's been a number of malfunctions happening. Said vehicle isn't having the issue at this moment so it passed. Said it was ok to drive. happened again appointment day came the 7th. Service Manger called me saying he can't get me in needs to reschedule. That afternoon happened again causing a crash. with a Utility pole. Showing emails and pictures to police. The police report reads Mechanical issue. I've tried uploading won't let me. but can email if need be.

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