NHTSA Complaint #11544775 — 2022 BMW X3

The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.