NHTSA Complaint #11544531 — 2023 TESLA MODEL 3

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11544531
Vehicle 2023 TESLA MODEL 3
Component FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

On 09/08/2023 while the vehicle was engaged in Autopilot/Traffic Aware Cruise Control and at highway speeds, the vehicle suddenly braked with no visible / reasonable cue from the surroundings. Minutes later, it suddenly braked again suddenly and without any visible cause but with more force. After this, I stopped using this feature of the vehicle for the remainder of our trip. A similar event occurred around Apil 2023 and when I reported this to the Tesla Service Center they replaced both the right side and left side repeater cameras (faulty). The first incident of this nature occurred around a week after taking ownership in late October: Again at highway speeds, the vehicle suddenly and abruptly braked without cause. The Service Center was notified but they found no issue with the car. This type of behavior places myself and my family at risk of being rear ended with the abrupt nature of this kind of braking (sudden, abrupt and with no cause). It also places the vehicles that happen to be following me at risk with this sudden braking behavior - the braking is not gradual. After I reported the most recent incident, the service center did not find any faults with the hardware and said that "these behaviors are a limitation of software in the system."

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