NHTSA Complaint #11544497 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed, but the vehicle jerked and hesitated to respond. The check engine warning light was illuminated. The contact stated that the failure recurred while driving. The contact stated that on several occasions, the vehicle failed to respond upon depressing the accelerator pedal, causing the contact to pull to the side of the roadway. The vehicle was taken to the dealer and an independent mechanic, where unknown repairs were completed; however, the failure recurred. The contact received notice of Ford Campaign Number: 14M02. The vehicle was taken to the dealer, where it was diagnosed that the TCM and the transmission had failed and needed to be replaced. The dealer informed the contact that the TCM would be covered under the campaign; however, she would be charged a repair and labor fee for the transmission clutch replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.