NHTSA Complaint #11544409 — 2020 TESLA MODEL 3

While driving on the highway, the car suddenly alerted me that the steering assist was affected. The steering wheel became extremely stiff. To turn, it took two hands and quite a lot of strength. I pulled off onto an exit, turned the car off, then started it back. The steering worked properly the rest of the drive. The next day, steering worked fine on my 50-mile drive to work. On the way home, however, it froze up the same way again. Again, I pulled over, turned the car off, then back on and the issue was resolved. The steering wheel was so stiff that I could barely turn it, however, and it is incredibly unsafe. The soonest they said they could check the car is October 2nd. It seems to be a software issue since turning the car off and then back on resolves it. Tesla, however, is impossible to get in touch with other than sending a text through the app and then I'm lucky if I ever get a response.