NHTSA Complaint #11544282 — 2021 SUBARU FORESTER

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11544282
Vehicle 2021 SUBARU FORESTER
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I slowly pulled into a parking space at a grocery store. I took my foot off the accelerator, and the car jerked forward, traveling maybe 2-3 feet. I quickly put my foot on the brake and was able to stop the car. I took the car to the dealer, and the service consultant told me that she thought that a memo had just come in addressing the kind of incident I had. She also told me that another customer's car had accelerated into a bush and that the owner was so rattled that she traded her car in for another car. However, the service repairman said that he ran a lot of codes and was unable to find anything wrong. He told me that Subarus have never had unintended acceleration problems. Now I have a loaner car from Subaru, and my car is at the dealership awaiting a visit from a higher-up Subaru person who is over the local technicians. Last year, I brought the car in for several issues, one of which was an unintended acceleration while parking at another grocery store. Last year I was told that the instrument that looks for problems ran lots of codes and could find no record of the incident.

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