NHTSA Complaint #11543929 — 2022 COACHMEN NOVA

I parked my 2022 Coachman Nova 20C at the Scenic Overlook on [XXX] at approx 11:15 AM. As I opened the right side sliding door, the CAREFREE, Freedom RM, awning spontaneously extended. The Firefly touchpad next to the door was unresponsive to retracting touch command. Once extended, no attempt to retract the awning myself was effective. No warning of the status of the awning was given. A warning is only given when keys are in the ignition which was not the case. The wind at the overlook caught the awning tossing it up over the vehicle, causing bolts to pop loose. To prevent the awning from flying into passing traffic or scenic spectators in the parking lot, I used a kitchen knife to cut long slits in the fabric to relieve leverage affect of the wind on the awning. Truly, a local mechanic arrived with his truck and ratchet straps. We managed to cut away the fabric from the aluminum frame, pull the structure closed and secured it with ratchet straps. Once secured, I removed the awning fuse. This occurred on Memorial Day when dealership offices and usual means of assistance were not available. Product Identification: [XXX] , [XXX] : [XXX] , Pn: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)