NHTSA Complaint #11543777 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11543777
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	March 1, 2023
Date Filed	September 11, 2023
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2012 Ford Focus. The contact stated that on two separate occasions, the power steering assist failed with the "Service Power Steering Now" message displayed. The contact's husband used excessive force to drive the vehicle to a dealer where he was informed that the steering rack needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 52,000.

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