NHTSA Complaint #11543772 — 2017 FORD EXPLORER SUSPENSION

Complaint Details

ODI Number	11543772
Vehicle	2017 FORD EXPLORER
Component	SUSPENSION
Date of Incident	November 4, 2022
Date Filed	September 11, 2023
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

The contact owns a 2017 Ford Explorer. The contact stated that there was an abnormal clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the rear axle assembly needed to be replaced. The parts needed to repair the vehicle were on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. No additional assistance was provided. The failure mileage was approximately 55,000.

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