NHTSA Complaint #11543743 — 2008 MERCEDES BENZ C350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11543743
Vehicle	2008 MERCEDES BENZ C350
Component	STEERING
Date of Incident	August 18, 2023
Date Filed	September 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

All of a sudden, the car would not start and inserting the key and turning doesn't do anything. Turns out that like many other folks, the Electronic Steering Lock module is faulty and preventing the car from starting. Found out that only the dealer can fix it and mercedes provides the replacement part. The cost is unaffordable at $2200 from the dealer and the part is back ordered and won't be available for approximately 2 months. This is completely unacceptable and mercedes should prioritize and fix this issue as a safety issue with a recall since it completely makes the car non-driveable and nobody but the dealer can fix this, which allows the dealer to charge any amount they like.

Related Complaints for the 2008 MERCEDES BENZ C350

Other STEERING Complaints

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#11104682 — June 29, 2018 — ON SUNDAY, JUNE 27, UPON RETURNING TO MY CAR I DISCOVERED THAT THE KEY WOULD NOT DISENGAGE THE STEERING COLUMN LOCK T...

#11072381 — February 12, 2018 — STEERING WHEEL LOCKS WITHOUT WARNING, SHUTTING OFF CONTROL TO THE VEHICLE INSTRUMENT PANEL AND THE GEAR SHIFT. PROB...

#11044902 — November 9, 2017 — VEHICLE WAS STATIONARY. STEERING COLUMN LOCKED UP AND VEHICLE WOULD NOT START.

Recent Complaints for the 2008 MERCEDES BENZ C350

#11640772 — ELECTRICAL SYSTEM — February 5, 2025 — The ESL system malfunction causes either steering lock or ignition switch to fail resulting in a failure to start the...

#11497060 — STRUCTURE:BODY — December 12, 2022 — -The rear subframe rusted through and broke. This made the vehicle extremely unsafe to drive. Braking caused the vehi...

#11496251 — ELECTRICAL SYSTEM — December 6, 2022 — The contact owns a 2008 Mercedes-Benz C350. The contact stated that after the vehicle was turned off, she attempted t...

#11496251 — ENGINE — December 6, 2022 — The contact owns a 2008 Mercedes-Benz C350. The contact stated that after the vehicle was turned off, she attempted t...

#11456240 — SUSPENSION — March 10, 2022 — The rear subframe is corroded, the rear subframe is a structural part of the car that Mercedes refuses to cover under...