NHTSA Complaint #11543721 — 2023 NISSAN ROGUE

In April 2023 we had to bring the car in because the seat belt got stuck engaged to where we couldn’t unbuckle it to get our son out of his car seat. We almost had to cut the seat belt to get him out. We barely were able to squeeze him out of it. My wife was driving the car down a highway and there was a full-size leather couch sitting in the middle of the highway. The car’s Automatic Emergency Braking with Pedestrian Detection and Intelligent Forward Collision Warning system features never picked up the couch in the middle of the road. My wife had to swerve to the left to try and miss the couch and it clipped the right side of the car damaging the fender flare. Also, while pulling out of our driveway a pedestrian was walking behind the car and the Automatic Emergency Braking with Pedestrian Detection system didn’t pick up the person behind the car. The person had to hit the back of the car for us to stop to keep us from hitting them. While pulling into the driveway where our other vehicle is parked the car’s Automatic Emergency Braking with Pedestrian Detection System wouldn’t let us know that we were about to hit the parked car in our driveway. On June 14, 2023 we brought the car to Ray Brant Nissan to be inspected. The Ray Brant Nissan Technician stated that the Automatic Emergency Braking with Pedestrian Detection system is only supposed to work when you are within 6 inches of the item you are about to hit. the technician took me for a test drive and he said watch this with the car in front of us. The Automatic Emergency Braking System did not brake for the car and he had to slam on the brakes so we didn’t hit the car. So, he then stated that the car in front of us was too small. I reached out to Nissan Consumer Affairs and the lady named Tatiana called me back and stated that she contacted Ray Brant before she called me and as far as she is concerned it’s working the way it is supposed to and she stands by the Nissan Dealer Ray Brant and hung up on me.