NHTSA Complaint #11543695 — 2013 KIA SOUL

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11543695
Vehicle 2013 KIA SOUL
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

My 2013 Kia Soul does not currently have a recall issued for it, but there is a known steering problem that has resulted in 345,000 Kia Souls being recalled. The recall starts with models manufactured in 2013, and yet my model has been excluded. The recall that was issued affects Souls manufactured for the 2014, 2015, and 2016 model years, spanning manufacture dates from July 21, 2013 though September 30, 2015. Warning signs of an impending failure could be a clunking noise from the steering rack when turning. My 2013 Kia Soul has been experiencing this same clunking noise that has been increasing in severity and causing issues with steering. I am extremely concerned about the safety of driving a car with known steering issues. When I contacted my Kia dealer directly about this concern, they said that the recall wasn't issued for my VIN number. The issue appears to be prevalent for Kia Souls dating back further to 2012, as I have researched to see if others have experienced the same or similar issue. I have attached screenshots of other consumers who have experienced this issue and were also not included in the recall years. There were no warning lamps or messages and the issue has gotten progressively worse, and much more severe, over the past few weeks.

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