NHTSA Complaint #11543267 — 2014 KIA SOUL

The car was having an oil consumption issue so I took it to the dealer where they said it wasn’t considered excessive to them and said to get the PCV valve replaced which I had them do. Then the car went into “limp home” mode while on the highway and began displaying a check engine light intermittently with a PO420 code. Took it to the dealer and they said it needs a new catalytic converter. It had just had the catalytic converters recall performed and when I talked to the service manager about that he agreed and said it was a latent defect in the car and that Kia would goodwill repair the catalytic converter. Kia denied doing that and continued to deny it even after I appealed several times. The car still has an oil consumption problem, still intermittently displays the PO420 error and has a check engine light on and last I talked to the dealer they said now the car needs an entirely new engine.