NHTSA Complaint #11543226 — 2017 MITSUBISHI OUTLANDER

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11543226
Vehicle	2017 MITSUBISHI OUTLANDER
Component	VISIBILITY/WIPER
Date of Incident	August 16, 2023
Date Filed	September 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Failure of driver side exterior mirror. 3 years after purchase of vehicle the mirror would no longer move in and out. Dealer replaced with OEM quality mirror July 2021. 2 years later (August 2023)mirror now has the exact same malfunction/defect. Mitsubishi is unable to tell me why the failure happened in the first place or why it has again happened. Mitsubishi refuses to take any action to fully rectify this issue. They only suggest again replacing the mirror. As the mirror is part of a side vehicle warning system the malfunction creates the possibility of a side collision with another vehicle. Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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