NHTSA Complaint #11543202 — 2009 KIA BORREGO

The contact owns a 2009 Kia Borrego. The contact stated while driving 35 MPH, the front passenger’s and the front driver’s side seat belts unlatched independently without warning. The contact latched the seat belts, but the failure persisted. The dealer was contacted, but no assistance was provided. On another occasion while turning off the vehicle, the contact noticed that the key and the ignition were hot, but no warning light was illumined. The dealer was contacted and stated that there was no recall for the failure. On another occasion, the contact stated while driving 60 MPH, the vehicle shifted into neutral independently without warning. The dealer was contacted and stated there was no recall for the failure. Additionally, while attempting to unlock the driver’s side door, several attempts were needed before the door unlocked. The contact also stated that the failure also occurred while exiting the vehicle. The vehicle was not repaired. The manufacturer was contacted but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 160,000.