NHTSA Complaint #11542924 — 2014 CHEVROLET EQUINOX

The contact owns a 2014 Chevrolet Equinox. The contact stated while driving 60 MPH, several unknown warning lights illuminated, and the vehicle made an abnormal popping sound and lost motive power. The contact was able to coast the vehicle to the side of the roadway. The vehicle was towed to the dealer, where it was diagnosed that the timing chain link had fractured due to low oil pressure, and the engine needed to be replaced. The contact stated that the dealer had completed an oil change on the vehicle a month prior to the failure. The dealer also informed the contact that there was no oil sign of an oil leak. The vehicle was not repaired. The manufacturer was notified of the failure and advised the dealer to cover the labor fee while the contact would cover the cost for the engine repair. The dealer informed the contact that the labor cost could not be covered because the failure was a manufacturing defect. The failure mileage was approximately 180,000.