NHTSA Complaint #11542770 — 2000 FORD F-150

The contact owns a 2000 Ford F-150. The contact stated while driving 7 MPH, the vehicle in front of hers stopped abruptly, causing her to slam on the brakes. The vehicle hit the rear end of the other vehicle. The front passenger's side bumper of the vehicle was bent inward. The contact stated that it was a fender bender; however, the driver's side and passenger's side air bags deployed. The contact noticed a strong burning odor. The contact stated that the police officer confirmed that there was a strong burning odor and smoke; however, when the officer opened the hood, there was no smoke coming from the engine compartment. The contact stated that she sustained a torn skin on the arm due to the air bag deploying. A police report was filed. The contact was able to drive the vehicle to the residence. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.