NHTSA Complaint #11542716 — 2007 TOYOTA PRIUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11542716
Vehicle 2007 TOYOTA PRIUS
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Brake Actuator system (ABS) needs to be replaced with only 133K miles on my 2007 prius. I heard a sound and had a Toyota service center check for any issues. They told me it was the ABS system that needed to be replaced at a cost of $5K. The repair costs are greater than the car value. Toyota knows about this year, make, and model issue. I contacted Toyota Corporate about this this week and learned there was an extended warranty for this specific issue on my car. They refuse to honor the extended ABS system warranty even though I'm under 150K miles per the warranty. They told me a letter was sent to me about replacing it at no cost in 2017. I never received the letter nor did the Toyota service center I used at the time tell me about the issue. Additional Info: I am not driving the car since the dash lights have come on - red triangle, check engine, VSC and (!) symbol - with a circle inside the (). Noise checked at Toyota dealer service center and confirmed it's the brake actuator system No inspection by the manufacturer, police, insurance rep, or others The sound came first when pressing the brake pedal and then the lights came on after taking to the service center

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