NHTSA Complaint #11542504 — 2023 TESLA MODEL S

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11542504
Vehicle	2023 TESLA MODEL S
Component	SERVICE BRAKES
Date of Incident	July 11, 2023
Date Filed	September 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

At least 6 times on two different trips, while driving with Adaptive Cruise control engaged, the car randomly and aggressively applied the breaks. It was so aggressive that if there had been a car behind us, they would definitely have rear ended us going 60+ miles per hour. It was difficult to hold the car in the lane when the breaks were applied so aggressively. We did some research and found that there were over 700 comments on this problem and it was being labeled as "fantom breaking". The breaking is very aggressive and very unsafe. The representatives at the dealership simply acknowledged the problem and said that Tesla will continue to try to correct it with a software download.

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