NHTSA Complaint #11542344 — 2021 TOYOTA HIGHLANDER

STRUCTURE:BODY issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11542344
Vehicle 2021 TOYOTA HIGHLANDER
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

The sunroof on my 2021 Toyota Highlander spontaneously exploded. I was merging onto a highway but just started to accelerate normally - was going approximately 20-30 mph. The entrance ramp was a merge lane, and there was a semi truck with no load, so intentionally accelerated slowly to allow the truck driver easy access to the highway. The temperature outside was approximately 80 degrees, clear skies, no construction around me. No object from the truck in front flew backwards to hit my Highlander. It sounded like a gunshot, but felt no impact to the Highlander. I slightly opened the sunroof liner, because the loud noise seem to come from directly overhead. I saw that the sunroof was shattered, so quickly closed the sunroof liner to prevent any glass from falling down. I exited the first exit and drove to the dealership. Ironically, I already had an appointment for routine maintenance. When I arrived at the dealer - I saw that an approximate 6" x 2" section of glass was missing, and the rest of the sunroof was completely shattered. There is no visible damage to any other part of the Highlander. The service advisor looked and it looked like the glass looked like it was pushed up, in his words "looked like it was pressure induced from the inside". My friend searched - and found this is a common problem in 2020-2021 Toyota Highlanders.

Related Complaints for the 2021 TOYOTA HIGHLANDER

Other STRUCTURE:BODY Complaints

#11718082 Power Back Door (PBD) will not open or close and/or stops moving while opening or closing. Problem seems to be in the...
#11717531 The liftgate has had issues from the moment I purchased this vehicle. It had 30,000 miles and we purchased all extend...
#11715008 Trunk has stopped working. It loudly beeps and will not open on its own. Trunk has to be manually opened and shut wit...
#11701289 Failed seals on roof rack that allowed water to enter the A pillars. Unknown potential damage to air bag system, and...
#11689569 During rain, the A-pillar and headliner show evidence of a leak. Open source research found this is likely due to fau...

Recent Complaints for the 2021 TOYOTA HIGHLANDER

#11719592 POWER TRAIN I was driving to a stop light when I heard a Raddle. Pull over and all the oil came out the engine. When I took it to...
#11719094 POWER TRAIN The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, there was a...
#11718883 POWER TRAIN I am reaching out regarding our 2021 Toyota Highlander which currently has $65 K miles and is just out of warranty. ...
#11718225 POWER TRAIN I purchased my brand new Highlander on January 31, 2021 and was told today that I need a transmission replacement. M...
#11717730 POWER TRAIN 2021 toyota highlander AWD limited - Car started making a whirling (whirring, whining) noise upon acceleration. It ra...
Check any vehicle history by VIN - Free vehicle history report