NHTSA Complaint #11542175 — 2020 TESLA MODEL X

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11542175
Vehicle 2020 TESLA MODEL X
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Premature internal damage to the front half shafts causes the front end to shudder during acceleration between 0-50 mph. This shuddering is distracting and can be felt through the steering column creating a safety risk to the driver and others in the vehicle. I have had Telsa service "repair" this issue under warranty 3 times. AUG 31, 2021 went into Service Center for the Service Bulletin to be Applied to Reseal Area Around Both Front Upper Control Arm Ball Joints With Urethane (Model X) - Modify FEB 2, 2022 went into Service center for the Service Bulletin to be Applied to Inspect Vehicle, Replace Front Halfshafts, Reposition Clevis (Raven Front Drive Unit) - Remove and Replace JUL 28, 2022 went into Service Center for the Service Bulletin to be Applied to Inspect Vehicle, Replace Front Halfshafts, Reposition Clevis (Raven Front Drive Unit) - Remove and Replace I took the vehicle to Tesla for a 4th time in Aug 2023 and because the car is out of warranty they would not repair it under the Bulletin. I decided to take the vehicle to a suspension mechanic and the front axle shafts were removed and rebuilt. The left front rearward lower control arm was also removed and replaced because it was cracked.

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