NHTSA Complaint #11542175 — 2020 TESLA MODEL X
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11542175 |
| Vehicle | 2020 TESLA MODEL X |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
Premature internal damage to the front half shafts causes the front end to shudder during acceleration between 0-50 mph. This shuddering is distracting and can be felt through the steering column creating a safety risk to the driver and others in the vehicle. I have had Telsa service "repair" this issue under warranty 3 times. AUG 31, 2021 went into Service Center for the Service Bulletin to be Applied to Reseal Area Around Both Front Upper Control Arm Ball Joints With Urethane (Model X) - Modify FEB 2, 2022 went into Service center for the Service Bulletin to be Applied to Inspect Vehicle, Replace Front Halfshafts, Reposition Clevis (Raven Front Drive Unit) - Remove and Replace JUL 28, 2022 went into Service Center for the Service Bulletin to be Applied to Inspect Vehicle, Replace Front Halfshafts, Reposition Clevis (Raven Front Drive Unit) - Remove and Replace I took the vehicle to Tesla for a 4th time in Aug 2023 and because the car is out of warranty they would not repair it under the Bulletin. I decided to take the vehicle to a suspension mechanic and the front axle shafts were removed and rebuilt. The left front rearward lower control arm was also removed and replaced because it was cracked.
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