NHTSA Complaint #11542145 — 2019 TOYOTA SEQUOIA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11542145
Vehicle 2019 TOYOTA SEQUOIA
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

I took my 2019 Sequoia to Toyota of Knoxville for scheduled maintenance and was told the boots on my rack of my power steering has a leak and needs to be repaired for the cost of $2000. My Sequoia has 84,308 miles and I was told this was caused by "normal wear and tear." When I started looking into it I found a recall for 2008-2022 Sequoias with the exact same issue as mine (Toyota Recall 21TB10 or 21TA10) issued on November 22, 2021, but was told that despite my car having the same issue that it was not covered by the recall and I would have to pay for repairs to-of-pocket. Upon further research, the number one cause for leaks in power steering is age and use, again, my Sequoia is a 2019 with 84,308 miles, so neither would apply.

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